Internal IT staff have critical tasks to take care of, but this can take significant time away from addressing other issues. A help desk with around 300 users might close an average of 225 tickets per month. Less reliance on internal IT can reduce this workload and increase efficiency.
You don’t want to spend billable hours trying to get your laptop or application to work. Training employees to anticipate issues and providing the right tools can help them solve problems that may arise. This will mitigate instances of duplicate tickets.
You also have the option to team up with a managed service provider. Afinety offers full support and maintenance, so these areas are no longer a concern for your team. Contact Afinety today to see how law firms can take advantage of our offerings.