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7 More Questions to Ask a Prospective Cloud Partner to Ensure Project Success

Last week, we explored seven questions to ask your prospective cloud providers as you’re doing your due diligence for your leadership team.

This week, we’re going to explore seven more questions. Ensuring you ask the right questions will help ensure your project is a success. Next week, watch for our blog on red flags to watch for in your cloud provider search.

  1. How can we minimize disruptions to our firm as our applications are migrated to your platform?

    It’s important to know that the transition to a cloud provider will go smoothly. Make sure the cloud provider has experience migrating firms like yours and can perform the migration with minimal disruption to your practice. Discuss the migration experience with references, if possible.A successful migration involves a knowledgeable, experienced cloud provider and a well-prepared firm. When the cloud provider and firm understand the overarching business objectives of the project, they can operate from the same playbook and communicate effectively throughout the process.
  2. How do you calculate your fees? What costs are outside the scope of your cloud services?

    Costs are calculated differently for cloud providers, but it’s important to understand how you will be charged. Is it based on number of users, applications, storage, or server resources?You will also want to understand what costs fall outside of the scope of your cloud services so you can budget accordingly. Some providers consider events like emergency support, software upgrades, or local network support as out-of-scope while other providers provide these services within their cloud offering.
  3. Describe your company’s approach to support. Will we have a dedicated support team that is familiar with our applications and environment?Businesses need quick, easy access to support when issues arise. Your cloud provider should keep your users productive and focused on their primary duty of serving clients. Support hours and levels of service should be outlined in the SLA so you understand what’s in-scope.It’s ideal for your cloud provider to offer a dedicated support team for your organization. This may mean that there are focused support teams dedicated to specific clients based on what vertical they’re in. Dedicated support teams allow your firm to experience more personal connections with the support staff, more specialized service, and shorter wait times.
  4. Do you have a Service Level Agreement (SLA) designed to meet your unique needs?Data availability is vital to law firms. A hosting provider’s Service Level Agreement (SLA) should detail the organization’s availability standards, response times, and support services. What is the average response time? Is any financial credit offered if availability drops below the threshold outlined? When are the provider’s maintenance windows and can these be customized for my firm? Be sure to carefully read the SLA and ask questions in any areas needing additional clarification.Negotiating an SLA is possible with the right cloud provider and should be one of the first terms discussed during your cloud evaluation process. Small details in your SLA can mean a better experience for your users, more value for your practice’s budget, and a cloud environment that is customized for your practice’s unique needs.
  5. Will our data be stored in a private cloud environment? Do you use any public cloud partners to deliver your cloud services?Take the time to understand where your data will be stored – a private or public cloud.The public cloud shares infrastructure resources across many types of clients, industries, and workloads. Some cloud providers partner with hyper-scale clouds like Amazon Web Services or Azure. If the provider uses the public cloud, ask questions about the public services to determine and assess the security of your data.Providers delivering a private cloud, where the IT infrastructure is dedicated to one organization, deliver benefits including enhanced security and performance as well as a high degree of flexibility and customization. These benefits lead organizations to choose private cloud platforms over the cookie-cutter nature of the public cloud.
  6. What kind of user training or orientation do you provide post-migration?Once your environment has migrated, users need to understand how to access the applications they use. Ask the cloud provider what training will be provided and what training is out of scope.
  7. Can you provide references from 2-3 practices of similar size or specialty to my organization?Speaking with references is the most effective way to understand how the cloud provider is performing. Are they keeping other organizations’ data secure? Are they providing the support they expected? Do they have knowledgeable staff? References offer valuable, candid feedback.If there is a specific application that you plan to host with the cloud provider, ask to speak to references running the same application.

If you have questions about evaluating cloud partners or what your organization could be like in a cloud environment, feel free to schedule a consultation with our team of cloud experts.

PRESS RELEASE: Afinety Joins Forces With Netgain Technology To Expand Cloud Offerings And Expertise

Afinety positions to extend legal industry leadership and fund market penetration

Afinety, Inc. logoNetgain Technology: Secure. Specialized. IT. logo

Afinety Acquired By Netgain

Encino, Calif., August 1, 2018 – Afinety, Inc., a leading provider of cloud services and IT resources  to law firms was recently acquired by Netgain Technology, LLC.  Netgain, a leading provider of secure and specialized cloud services to highly regulated industries, continues its aggressive nationwide expansion with the acquisition of Afinety.

Founded in 1986, Afinety combined high-performance cloud solutions with superior customer service to build a strong and loyal client roster.  The Afinety Cloud Platform (“ACP”) is a rapidly growing, market-leading service that gives law firms cloud-based IT scalability, performance and security.

“Netgain is a great partner for us, we couldn’t be more excited to join the team,” said Doug Hafford, CEO of Afinety. “Netgain is dedicated to delivering high-performance, secure, cloud services to specialty vertical markets. Additionally, Netgain thrives on providing superior support to clients, so there was no question they were the right partners to help fuel our expansion in the legal services IT space.”

Afinety will leverage this transaction to extend market reach and penetration with legal practices nationwide while expanding product and service offerings for Afinety’s existing clientele.

“Afinety eliminates IT concerns for the legal practices it serves. The ACP service just works,” said Kevin Lynch, CEO at Netgain. “Afinety perfectly fit our strategy to offer purpose driven cloud services to compliance driven vertical industries in healthcare, financial services and now legal.”

Afinety will continue to operate out of the existing offices in Encino, California and Pittsburgh, Pennsylvania.

This acquisition comes shortly after the recent acquisition by Netgain of iManaged Solutions, a cloud services provider in the optometry sector. Netgain continues to seek acquisition opportunities in IT-as-a-Service (ITaaS) companies specializing in serving healthcare, RIA, CPA and legal industry verticals.

Netgain’s strategy is supported by Bluff Point Associates, a private equity firm focused on growth-stage investing in the healthcare and financial services IT space. This transaction represents the third opportunity on which Netgain’s management and Bluff Point have collaborated in the past two years.

The financial terms of the acquisition were undisclosed.

Madison Park Group acted as investment banking advisor to Netgain on this transaction. Afinety was represented by Reynolds Advisory Partners, a Los Angeles-based boutique investment bank.

About Netgain Technology, LLC

Netgain Technology, LLC, a secure and specialized cloud services and technology provider, was founded in 2000 and serves highly regulated mid-market organizations, nationwide. Netgain provides highly specialized services and solutions that simplify the cloud and take the pain out of IT so highly regulated organizations can worry less about the security and reliability of their IT and return their focus to growing their practices and firms. For more information, visit https://netgaincloud.com.

About Afinety, Inc.

Since 1986, Afinety has been providing full range of IT services for small and medium size businesses. Specializing in law firms, Afinety services include cloud and on-premise networks, consultation, design, implementation, monitoring, system security, disaster recovery systems, training, macros and templates for law firms, anti-SPAM and virus screening, remote and onsite tech support and help desk services. Afinety’s business model is simple: Provide the best IT support and services with tested solutions that simply work. For more information, visit https://afinety.com.

About Bluff Point Associates

Bluff Point Associates is a private equity firm based in Westport, Conn. Bluff Point actively invests in information services companies supporting the banking, trust, securities, retirement and wealth management sectors of the financial services industry, as well as the healthcare information services sector. Bluff Point’s team collectively has decades of experience in recognizing a company’s growth potential and working with its management to reach that potential. For more information, visit http://www.bluffpt.com.